After Sales Area Manager – Toyota & Lexus Ireland
Applications are invited for the position of After Sales Area Manager
Reporting to the After Sales Commercial Manager, the After Sales Area Manager plays a crucial role in driving the success of Toyota & Lexus Ireland's After Sales operations. This primarily field based position involves working closely with After Sales Managers and Dealer Principals to achieve parts and accessory sales targets and enhance customer satisfaction.
Key Responsibilities:
- Negotiate and agree the dealer After Sales targets with ongoing performance reviews and analysis to ensure the dealer team understands how to interpret the information and guide the strategic development of their businesses.
- Ensure the dealer After Sales business plans are designed to continually improve their position within their area of influence.
- Evaluate the dealer After Sales facilities and capacity planning to ensure they have sufficient capacity to realise Toyota & Lexus Irelands market potential now and into the future. Monitor progress against the business plan via regular reviews.
- Conduct regular training sessions for dealer staff to ensure they are up to date with the latest after sales processes and technologies.
- Collaborate with sales managers and sales staff to develop and implement strategies aimed at growing accessory sales. This includes identifying potential opportunities, creating promotional campaigns, and providing training to ensure the sales team is knowledgeable about the latest accessories and their benefits.
- Work in conjunction with the After Sales Commercial Manager to achieve Toyota & Lexus Irelands Parts and Accessory sales targets.
- Work in partnership with the Toyota Ireland Marketing department to ensure the successful implementation of Toyota & Lexus After Sales marketing strategy and plans, incentives, and tactical programmes to deliver volume potential and exploit market opportunities.
- Assist in enhancing customer experience in line with Toyota & Lexus Irelands brand positioning and ensure customer retention to drive future new and used car sales.
- Provide in dealer After Sales consultancy support and coaching on all relevant After Sales programmes.
- Collaborate with dealers to maximise retention programmes to increase retention of their local units in operation.
- Demonstrate in-depth knowledge of all Toyota & Lexus Irelands initiatives - Toyota & Lexus Relax / eVHC / KPI Programme / Service Reminder Programme / Hybrid health check and all future commercial initiatives.
- Work in co-operation with all departments to achieve company objectives.
- Attend weekly internal meetings and regular conference calls when in the field.
- Attend internal and external training when required.
- Various other duties as business needs arise.
Skills & Experience:
- Previous experience as Parts Manager, Service Manager or an After Sales management role for a minimum of 2-3 years.
- Analytical and inventive problem-solving skills.
- Motor industry management and a good knowledge of the modern motor industry, including all relevant KPIs.
- Excellent communication skills including strong presentation skills.
- Coaching and motivation skills.
- Ambitious and driven in their outlook.
- Advanced knowledge in Microsoft Office Suite, especially excel, PowerPoint, etc.
- Flexible, adaptable and proactive approach.
Benefits
- Company Car provided
- Employee Assistance Programme
- PCP Staff Purchase Scheme
- Onsite Gym with classes
- Onsite canteen facility
- Defined Contribution Pension Scheme
- Comprehensive learning and development opportunities and support for further education
- 26 days holidays with the option to purchase additional holiday days
Toyota Ireland is an Equal Opportunities Employer
